Back Office Services

The Cedacri Group, though the associates C-Global and Cedacri International, can support its Customers' internal organization with a structured and advisory approach designed to propose BPO solution equipped with tools to keep governance and control of processes and service levels.

Over the years, C-Global has accrued significant know-how in the management and governance of complex Back Office services provided in outsourcing.

C-Global is a reliable partner for the design and management of vertical solutions, as well as of more complex and structured projects for sourcing selection and coordination, with a model in line with the market and based on methods that have been developed to improve operating efficiency and customer experience.

Thanks to its experience in the finance sector, which features a very dynamic and complex regulatory component, Cedacri can design, develop and manage fully integrated solutions, with the final objective to ensure a competitive advantage to its Customers, both in terms of expenses reduction and efficiency, allowing internal resources to be assigned to more strategic activities.

The services provided by the Group are based on consolidated professional skills, which allow outsourcing projects to be approached by applying structured delivery models and methods. Moreover, the organization of activities at production centres allows synergies and efficiencies in the management of processes generating a positive impact in terms of expenses.