Desktop management


Desktop management

Our Desktop Management services provide complete management of workstations, with a technological and maintenance Help Desk run by specialised technicians who will respond at the client’s site throughout the country. Our technological Help Desk, which handles potential issues associated with distributed components (PC’s, printers, tablets, etc.), is structure on three levels and acts as the Single Point of Contact for all problems with our services.
The technological help desk monitors resources and infrastructure to ensure excellent service, and provides reporting and trend analysis to the client.
Our Desktop Management service is configurable by the client depending to his needs, and can include the following components:

  • Complete management of the work station (Desktop, Notebook, Thin client, Tablet PC, Printer, Video, Scanner, Blackberry, Smartphone, UMTS card, etc… )
  • Management and coordination of hardware and software maintenance for all sites countrywide
  • Patching
  • Antivirus
  • SW distribution
  • Structured system (Trouble ticketing) for handling and monitoring service requests (acceptance, escalation, certified closure, suspended events and duration)
  • Call management (call queuing, operator station and abandoned call monitoring)
  • SLA monitoring and reporting
  • IMAC management (Installation, Move, Add and Change)
  • Asset inventory and warehouse
  • Equipment hire (fleet management, staging and provisioning)

The Desktop Management service can also be provided with virtual workstations or individual applications. In this area, Cedacri provides the clients with high performance, redundant infrastructure, implemented with cutting edge technologies.

CASSA DI RISPARMIO DI VOLTERRA

CASSA DI RISPARMIO DI VOLTERRA

See how Cedacri has been useful at Cassa di Risparmio di Volterra