Fridays from 09:00 to 22:00, Saturdays from 08:00 to 14:00 and on all bank opening days.

calculation of statistical data, generation of SLAs, report distribution and interfacing with technical support centres.

The call centre can either be the technical/information type, capable of providing information to recognised customers, making telephone orders and credit card payments, or the proactive type, in support of marketing activities aimed at evaluating customer satisfaction, promoting the use of products/services and issuing payment reminders.

This high-availability service operates Mondays to

Call Centre and Help Desk services

Cedacri provides a diverse and extensive range of call centre services, including:

- Contact Center
- Technical Call Centre
- Help Desk
- Outbound Services: Telemarketing, Customer Care, Customer Satisfaction
- Centralised recording of telephone stock exchange orders

Activities include support to branch workstations, switchboard management, support to remote clients/internet banking and POS equipment operators, geographical network and ATM fleet monitoring,