BUSINESS PROCESS OUTSOURCING

CLIENTS

70 clients of all types and sizes:
Banca Mediolanum, Gruppo Banco Desio, Gruppo Credito Emiliano, Gruppo Cassa di Risparmio di Ferrara, Banca Monte Parma, Cassa di Risparmio di Asti, Findomestic.
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CASE STUDY

Cedacri BPO solutions include a comprehensive suite of back office services in support of the most critical banking processes: Payment Systems, Securities and Finance, Foreign service, Personnel Administration, Reporting to supervisory bodies, Credit Bureau, Accounting, Virtual Banking and Public Bodies Treasury.and Credits.

Alongside more traditional processes, Cedacri also designs innovative solutions for ATM and POS management, Call Center and Help Desk support, and Mortgage Middle Office service.

In the domain of document management,Cedacri has developed innovative technological solutions and applications that are able to control the entire life cycle of internal and external documents, with a view to improving communication with bank clientele, facilitating the difficult transition from hard copy to electronic filing, guaranteeing efficient management of archiving and retrieval and streamlining procedures to ensure a quick return on investment. The offer of printing and mailing services is completely modular and includes the entire production process, from printing, enveloping until mailing, with the use of operational modes tailored to the type of customer and type of processing.

The Business Process Outsourcing services supplied by Cedacri involve the outsourced management of business processes, both front office (retail outlets/branches, call centres) and back office (centralised production, administrative activities), and the entire process of document management.

These services are aimed at credit institutions of all types and sizes and cover a wide range of areas, including: Public body treasury, stocks and finance, foreign, personnel administration, reporting to supervisory bodies, risk centre, accounts and virtual bank.

Cedacri is capable of backing up the organisational structure of the bank in the formulation of projects with a structured and consultancy-based approach aimed at proposing a complete and highly flexible business process outsourcing solution.

The project phase involves setting strategic objectives and identifying areas of intervention, followed by an analytical check-up with the credit institution to verify the most suitable type of outsourcing. Once the proposed project has been approved, support is provided during start-up and follow-up – with periodic checks aimed at monitoring the system’s compliance with the SLAs established and shared with the customer.