By outsourcing their ATM fleet management to Cedacri, clients can enjoy notable benefits in terms of cost savings and quality. This includes the reduction of response times and equipment downtime, fault traceability and the detection of critical situations by means of electronic event logging.

In addition, Cedacri offers 24/7 operational monitoring, making it possible to detect and eliminate the main technical faults. Furthermore, a Help Desk service systematically coordinates ATM operations and maintenance work, both routine and non-routine

The fleet management includes all the benefits of the basic service plus ATM equipment rental, including the licensing of one or more machines for a period of 60 months and routine hardware and software maintenance on every machine.

ATM management services

Cedacri delivers multivendor solutions for the outsourced technical and operational management of ATM machines. The company’s wealth of experience enables it to provide a modular and fully customisable offering, incorporating both technical and organisational aspects, which is divided into basic and fleet management services.

The basic service involves the coordination of maintenance activities and the provision of modules which enable the customer to dynamically configure a new ATM based on an evaluation of its economic impact, as well as providing real-time availability statistics relating to the bank’s automated teller machine fleet.