BPO
CASE STUDY

• Medium-sized bank(approximately 550 tellers)
• Objectives:
• Centralising the administrative and accounting activities of the banks in the group into a single bank facility
• Outsourcing significant parts of the operational processes of these activities
• Reducing personnel costs (from FTE to price per unit processes)
• Cedacri selected as outsourcing partner of increasingly large back office areas with particular emphasis on:
• Cash and payment
• Public sector treasury
• Foreign countries operations
• Customer communications
• Document management