Back Office
We support banks and financial institutions with structured BPO solutions based on industry best practices. Our experience helps increase operational efficiency and free up resources for higher-value activities.
Contact UsBusiness Process Outsourcing
Flexible, secure, and scalable back-office services for the banking industry.
Contact UsComplete governance of banking back-office processes
Cedacri is among Italy’s leading providers in banking back-office process management, serving over 150 financial institutions.
We cover the entire operational area: credit, investments, payments, administrative services, contact centers, document management, and ATM & POS operations.
Cedacri guarantees operational continuity, high-quality service, and full regulatory compliance through proven methods and modular solutions.
Customized and modular services
Solutions tailored to each client’s specific needs, with a flexible and scalable approach.
Advanced performance monitoring
Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.
End-to-end management of banking processes
Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.
Customized and modular services
Solutions tailored to each client’s specific needs, with a flexible and scalable approach.
Advanced performance monitoring
Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.
End-to-end management of banking processes
Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.
Operational efficiency
Cedacri’s Business Process Outsourcing solutions enable process reengineering and simplification of internal workflows, improving efficiency and reducing costs.
With a consultative and integrated approach, we combine application and operational expertise.
Monitoring is carried out through custom KPIs and advanced dashboards, ensuring visibility, control, and continuous performance improvement.
Contact Center
A multi-channel platform for managing the full customer relationship lifecycle. 24/7 availability, SLA-based contracts, help desk, customer care, and outbound services.
Contact UsDocument Management
Digitalization, archiving, and regulatory-compliant document conservation. Modular solutions designed to streamline document flows and enable high-efficiency paperless processes.
Contact UsMonetics – POS
Comprehensive management of POS operations for merchants: 24/7 assistance, transactional processing, standalone solutions, GPRS, and contactless systems. Over 25,000 POS managed.
Contact UsThe organizations we support
