Business Process Outsourcing
Flexible, secure, and scalable back-office services for the banking industry.
Contact UsComplete governance of banking back-office processes
Cedacri is among Italy’s leading providers in banking back-office process management, serving over 150 financial institutions.
We cover the entire operational area: credit, investments, payments, administrative services, contact centers, document management, and ATM & POS operations.
Cedacri guarantees operational continuity, high-quality service, and full regulatory compliance through proven methods and modular solutions.
Customized and modular services
Solutions tailored to each client’s specific needs, with a flexible and scalable approach.
Advanced performance monitoring
Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.
End-to-end management of banking processes
Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.
Customized and modular services
Solutions tailored to each client’s specific needs, with a flexible and scalable approach.
Advanced performance monitoring
Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.
End-to-end management of banking processes
Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.
Operational efficiency
Cedacri’s Business Process Outsourcing solutions enable process reengineering and simplification of internal workflows, improving efficiency and reducing costs.
With a consultative and integrated approach, we combine application and operational expertise.
Monitoring is carried out through custom KPIs and advanced dashboards, ensuring visibility, control, and continuous performance improvement.
Back Office
We support banks and financial institutions with structured BPO solutions based on industry best practices. Our experience helps increase operational efficiency and free up resources for higher-value activities.
Contact Center
A multi-channel platform for managing the full customer relationship lifecycle. 24/7 availability, SLA-based contracts, help desk, customer care, and outbound services.
Document Management
Digitalization, archiving, and regulatory-compliant document conservation. Modular solutions designed to streamline document flows and enable high-efficiency paperless processes.
Monetics – POS
Comprehensive management of POS operations for merchants: 24/7 assistance, transactional processing, standalone solutions, GPRS, and contactless systems. Over 25,000 POS managed.
Back Office
We support banks and financial institutions with structured BPO solutions based on industry best practices. Our experience helps increase operational efficiency and free up resources for higher-value activities.
Contact UsContact Center
A multi-channel platform for managing the full customer relationship lifecycle. 24/7 availability, SLA-based contracts, help desk, customer care, and outbound services.
Contact UsDocument Management
Digitalization, archiving, and regulatory-compliant document conservation. Modular solutions designed to streamline document flows and enable high-efficiency paperless processes.
Contact UsMonetics – POS
Comprehensive management of POS operations for merchants: 24/7 assistance, transactional processing, standalone solutions, GPRS, and contactless systems. Over 25,000 POS managed.
Contact UsThe organizations we support
