Business Process Outsourcing

Flexible, secure, and scalable back-office services for the banking industry.

Complete governance of banking back-office processes

Cedacri is among Italy’s leading providers in banking back-office process management, serving over 150 financial institutions.
We cover the entire operational area: credit, investments, payments, administrative services, contact centers, document management, and ATM & POS operations.

Cedacri guarantees operational continuity, high-quality service, and full regulatory compliance through proven methods and modular solutions.

Complete governance of banking back-office processes

Customized and modular services

Solutions tailored to each client’s specific needs, with a flexible and scalable approach.

Advanced performance monitoring

Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.

End-to-end management of banking processes

Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.

Customized and modular services

Solutions tailored to each client’s specific needs, with a flexible and scalable approach.

Advanced performance monitoring

Custom KPIs and real-time dashboards ensure full control over process quality and efficiency.

End-to-end management of banking processes

Comprehensive coverage of all back-office activities — from credit to payments, documentation, and omnichannel support.

Operational efficiency

Cedacri’s Business Process Outsourcing solutions enable process reengineering and simplification of internal workflows, improving efficiency and reducing costs.
With a consultative and integrated approach, we combine application and operational expertise.
Monitoring is carried out through custom KPIs and advanced dashboards, ensuring visibility, control, and continuous performance improvement.

Back Office

We support banks and financial institutions with structured BPO solutions based on industry best practices. Our experience helps increase operational efficiency and free up resources for higher-value activities.

Contact Center

A multi-channel platform for managing the full customer relationship lifecycle. 24/7 availability, SLA-based contracts, help desk, customer care, and outbound services.

Document Management

Digitalization, archiving, and regulatory-compliant document conservation. Modular solutions designed to streamline document flows and enable high-efficiency paperless processes.

Monetics – POS

Comprehensive management of POS operations for merchants: 24/7 assistance, transactional processing, standalone solutions, GPRS, and contactless systems. Over 25,000 POS managed.

Back Office

Contact Center

A multi-channel platform for managing the full customer relationship lifecycle. 24/7 availability, SLA-based contracts, help desk, customer care, and outbound services.

Document Management

Digitalization, archiving, and regulatory-compliant document conservation. Modular solutions designed to streamline document flows and enable high-efficiency paperless processes.

Monetics – POS

Comprehensive management of POS operations for merchants: 24/7 assistance, transactional processing, standalone solutions, GPRS, and contactless systems. Over 25,000 POS managed.

The organizations we support

Banks

Retail

Corporates

Investors

Business Process Outsourcing

Complete governance of banking back-office processes

Customized and modular services

Advanced performance monitoring

End-to-end management of banking processes

Customized and modular services

Advanced performance monitoring

End-to-end management of banking processes

Operational efficiency

Back Office

Contact Center

Document Management

Monetics – POS

Back Office

Contact Center

Document Management

Monetics – POS

The organizations we support

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