• Home
• Banks
• Business Process Outsourcing
• Back Office Services
• Online Bank

Online Bank

Thanks to its crosswise expertise accrued on the various banking operating areas, the Cedacri Group can support all back office processes as required by Banks providing their Customers with services on direct channels or through financial planner networks.

Customer acquisition
Overall management of activities relating to the acquisition for the following types of agreements:

• Current accounts
• Deposit accounts
• Prepaid cards
• Debit cards
• Credit cards and/or rechargeable cards

Services provided:

• Preparation and sending of «information welcome pack» (sale campaign management)
• Logistic hub for the receipt, check and dematerialization of all documents received
• Opening of accounts on the Customer's information systems
• Any negotiation of payment means attached to agreements (bank cheques, bankers' drafts, postal cheques, etc.)
• Checking of documents for anti-money-laundering compliance (credit transfer, certification) for requests coming from direct channels
• Preparation of customized «welcome kits», sending and tracking of delivery to Customers

Processing is made using the support of specific workflow solutions that are customized in accordance with each Customer's specific business requirements.

Post-acquisition services
Our structure can manage different types of requests for post-sale services, such as:

• Issue of credit and/or debit cards
• Requests for cheque books
• Requests for internet banking token
• Blocking and unblocking of access codes, reset passwords for on-line bank services
• Reprint and posting of codes to access the Bank's virtual channels
• Full management of Customer dataset