The Contact Center is the result of call center evolution, in view of integrating communication processes and evolved information systems.
The Cedacri Group can provide integrated services for the management of business with customers, designed to provide all activities required to govern the entire life cycle of the Customer-Bank relations, as defined in accordance with business objectives.
The distinguishing element of Cedacri Contact Center services is their modularity, which has been made possible by perfect integration between human resources and information systems able to manage multichannel features, integrating Call Center, Chat, e-Mail, Fax, Web Collaboration and Data & Desktop Sharing.
The distinguishing elements of our services are the following:
Contact Center inbound
The integrated range of inbound Contact Center services features evolved management of the customer relation process, aiming at the creation of a single contact point using all state-of-the-art communication channels to support users.
The Cedacri Group can be an effective single provider for the design, development and management of the following activities:
Outbound Contact center
An effective process for the management of relations with Customers requires constant contact by the Company and preventive or remedial activities in accordance with the corporate business.
The Cedacri Group can support companies in outbound activities, with a number of services: